SHIPPING & RETURNS
Shipping Policy
Shipping Policy: Our organization is committed to ensuring the prompt processing and shipment of your orders. We aim to dispatch all orders within the selected shipping time. Please be advised that delivery times may vary depending on your location. We appreciate your understanding as your order is processed.
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Customer Service: Our professional customer service team is available to assist you with any inquiries or concerns you may have regarding your experience with. We invite you to contact us email, and we will gladly provide the support you need.
(customerservice@shopmercalo.com)
We would like to take this opportunity to express sincere gratitude for your business. Your trust and loyalty are valuable to us, and we are fully dedicated to delivering an exceptional shopping experience. Thank you for choosing our services; your satisfaction remains our utmost priority, and we look forward to serving you in the future.
Return & Exchange Policy
At Mercalo, we want you to be satisfied with your purchases. We offer a hassle-free return and exchange policy. You may return or exchange any unopened products within 30 days of purchase for a full refund. If products are opened, a partial refund of 50% or an exchange can be offered for customer satisfaction. Please email our customer service department at customerservice@shopmercalo.com to converse with a customer service representative regarding returning and/ or exchanging a purchased product. A representative will be able to provide more detailed information for the particular inquiry. We stand behind the quality of our products and want to ensure that our customers are completely satisfied with their purchases. Thank you for choosing Mercalo.